Returns & Exchanges

At Gran Caffe L'Aquila, we take pride in the quality of our authentic Italian imports and fresh culinary products. If you are not completely satisfied with your order, please contact us within 14 days of receipt for a resolution regarding non-perishable items.

Return Process

• 1.
  Initiate Your Request

  Email our customer service team with your order number and photos of the items you wish to return or report as damaged.

• 2.
  Review and Approval

  Our team will review your request to ensure it meets our safety and quality guidelines, especially for perishable food items which may have specific restrictions.

• 3.
  Secure Packaging

  Once approved, carefully pack the unopened, non-perishable goods in their original packaging to prevent damage during the return transit.

• 4.
  Refund Processing

  After we receive and inspect your returned items at our Philadelphia location, we will issue a refund to your original payment method within 5-7 business days.